Frequently Asked Questions
Everything you need to know about our premium apparel and shipping services.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally arrive within 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. To initiate a return, please visit our online returns portal. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look. Our customer support team is also available to provide personalized fit advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' services through Klarna and Afterpay.
Are your materials sustainably sourced?
The Army Painter is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections. We work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team. Once the order has entered the fulfillment stage, we are unable to make further adjustments.